Here are some of the most common questions we get asked about Trace and Access Cover. But if you just want to give us a call to discuss your situation, then please do.
Once you have made contact with us at Trace and Access Experts, we’ll fully answer the question “How does Trace and Access work”. After the chat and if you want us to come out and find the water leak, we’ll arrange a suitable time and day that’s convenient for you. Once at the property, we’ll trace the water leak, access it if possible and compile a full report that will subsequently be sent to you for forwarding on to your insurance company. If you are in any doubt about what to do next, then get in contact with Trace and Access Experts.
A common question: "What happens after Trace and Access Experts have gone". In the majority of cases, once we’ve traced the leak we’ll be able to expose it before we leave so that it is easily repairable by, for example, a plumber. Our report will include recommendations for next steps and any further work – this is likely to include drying of wet areas and building repair work – and this will help your insurance company know what needs to be done to put you back in the same position you were in before the leak started. If you are in any doubt about what to do next, then get in contact with Trace and Access Experts.
If the water leak is outside on the upstream, or street side, of your external water meter, then the responsibility for resolving it lies with your local water company and is not your responsibility.
However, if the leak is between the meter and your property it is usually up to you to get it fixed; you may have a separate extension or clause in your insurance policy that covers this situation and it is a good idea to find out about this prior to calling us.
If not, then we will still come out to you but is likely that you will be unable to reclaim the cost from the insurance company.
If the water leak is outside on the upstream, or street side, of your external water meter, then the responsibility for resolving it lies with your local water company and is not your responsibility. If you are in any doubt about what to do next, then get in contact with Trace and Access Experts.
Generally, the sooner the better! Certainly we would advise you to call them prior to us coming out to you and letting them know that you’ve booked our services. They will want to know the circumstances surrounding the water leak in order to register a claim. If in any doubt, just contact us.
one of our most common question "How long will it take to find the water leak". Every situation is different; sometimes we can find the water leak quickly – within a couple of hours of arriving at the property, for instance – but it often takes a lot longer. This is why we will always try to arrive early in the day so we can spend as long as necessary finding the water leak. If you are in any doubt about what to do next, then get in contact with Trace and Access Experts.
The answer to this common question of "Why do I need a Trace and access report?" is: The report is designed to be sent on to your insurance company and it will tell them all the information that they will need to know to get you back to normal as soon as possible. It includes step-by-step recommendations as to what work will be required in terms of e.g. drying out wet areas and any building and redecoration works needed. Of course, if your insurance company is not going to be involved, then the report will be just for your own records. If you are in any doubt about what to do next, then get in contact with Trace and Access Experts.